The US technology company has been developing digital enterprise applications for almost forty years and offers intelligent methods for process management and process automation. The foundation is a smart "no-code/low-code platform" that can be used to connect existing software programs and different channels. This enables a unique, consistent user experience for customers and employees alike. Channel and media breaks are eliminated and collaboration is simplified.
Crush Complexity stands for the reduction of complexity in a constantly changing business world. With the right approach, business rules can be adapted flexibly at any time. According to a leading strategy consultancy, Pega enables the implementation of software projects many times faster than classic approaches and technologies.
How does a no-code/low-code platform work? With the help of graphical elements, processes can be modeled easily; ready-made actions, such as sending an e-mail, can simply be inserted into the process. Thanks to this easily comprehensible process model, subsequent changes, adjustments or regular maintenance can also be carried out independently, quickly and flexibly.
The Pega platform is complemented by different modules and industry solutions in which various functions are available. This refers to departments such as customer service, sales or marketing, as well as to industry specifics of banking, insurance or the public sector. Robotics and analytic tools are also available.Pega can recognize patterns based on available data and analyze highly complex procedural processes in real time and make suggestions for the next actions or offers. Next Best Action (NBA) and Next Best Offer (NBO) are becoming increasingly important due to customer-centric approaches.
We support you from the very beginning to set clear parameters for your success and to achieve them. Our experts support you in defining a product strategy, setting starting points and cutting future-proof products. With the products we want to improve your service, optimize your work processes as well as increase your efficiency.
With the help of the Pega platform, we ensure that your employees have all relevant data at their disposal, context-sensitive and in real time. Pega can communicate with all standard interfaces and offers ready-made interfaces for different channels such as telephony systems or social media. Pega allows maximum flexibility in the choice of infrastructure. You are free to choose whether you want to use an on-premise solution, your own cloud instance or the Pega Cloud.
Pega Customer Decision Hub (CDH) provides the ability to make recommendations for current customer interactions based on existing information. It enables real-time pattern recognition. Self-learning models are also part of this solution. The CDH compares all available data from your customer and provides possible service suggestions in real time.
Pega Sales Automation significantly increases the efficiency of your sales staff. Classic lead management is mapped in a user-friendly way, allowing employees to concentrate on the essentials of their work, making cumbersome organization a thing of the past. Reporting and tracking their own target achievement are indispensable for sales staff. In the standard version, Pega Sales Automation offers the possibility of displaying all information in a targeted and easily understandable way.
The intelligent Pega Customer Service Framework enables a unique user experience for your customers. Media and channel breaks are a thing of the past. Integration to different channels and systems can be implemented quickly via standard interfaces. Your employees find all relevant information at a glance and can thus process customer inquiries more efficiently.
In our Greenfield Academy, we train your employees in the use of Pega technology. This enables your team to independently implement possible changes and adaptations to your process flows. Long waiting times for external IT specialists and expensive and incorrect reprogramming are now a thing of the past.
"Pega Customer Service™ provides customer service organizations of all sizes the ability to quickly scale and innovate solutions"
Gartner ranked Pega a Leader for the 11th consecutive year for the CRM Customer Engagement Center Report.
"Instead of working in silos, front office departments can act in a coordinated way. Pega Infinity takes a customer journey-centric approach to customer engagement, where each journey can be designed as a case with its own lifecycle and focused on customer outcomes, rather than just tasks."
Using the Pega platform, complex processes can be easily mapped. As a central component in heterogeneous IT landscapes, Pega connects departments, channels and legacy systems to enable a unique customer experience.
Predictive artificial intelligence can provide real-time, personalized recommendations for customer interactions. The Customer Decisioning Hub uses adaptive and predictive models to analyze your customers' needs.
Pega Sales Automation supports your employees in structuring and preparing important key figures. Sales processes are intelligently standardized and streamlined through automation steps.
The intelligent framework enables a unique user experience for your customers and employees. Media and channel breaks are a thing of the past.
